Refunds & Returns Policy
Exchanges/Refunds.
In the event you wish to return an item, please review our policy in relation to Beer, Cider, Gin and Vodka RTDs and Merchandise.
We require notification within 3 days of receiving your package that you wish to return an item. Please contact us at sales@mountbrewingco.com and state the reasons you wish to return the product.
All of our products are stored chilled on site, once your package has been dispatched, the care of the product is outside of our control. Storing our products at ambient temperatures for sustained periods will be to the detriment of the product's quality.
Beer/Gin/Cider – Due to the type of our products (consumable). We cannot accept returns or exchanges on purchased beer unless damaged, faulty or you have received an incorrect item.
Merchandise – We have a 7-day exchange policy for all merchandise items. All items must be returned in original condition. You will be responsible for paying for your own shipping costs for returning your items unless damaged, faulty or you have received an incorrect item.
*No refunds or exchanges are accepted for change of mind on beer or merchandise
*No refunds are accepted on sale items or gift cards.
Damaged or Incorrect Goods
At times, things can go wrong, and errors can be made. Please inspect your order upon receiving it and contact us immediately if your item appears to be damaged or if you’ve received the wrong item. Please send us a photo or any damaged cause, so we can follow up via our internal processes. Once contacted Mount Brewing Co either arrange collection or safe disposal of items.
Refunds
We will notify you once an inspection is completed on any returned goods. We will let you know if a refund is approved or not. If approved, your order will be refunded. Please allow 10 working days for this to return to your account. If you have not received this after 20 works days from written confirmation. Please contact us at sales@mountbrewingco.com
In the event you wish to return an item, please review our policy in relation to Beer, Cider, Gin and Vodka RTDs and Merchandise.
We require notification within 3 days of receiving your package that you wish to return an item. Please contact us at sales@mountbrewingco.com and state the reasons you wish to return the product.
All of our products are stored chilled on site, once your package has been dispatched, the care of the product is outside of our control. Storing our products at ambient temperatures for sustained periods will be to the detriment of the product's quality.
Beer/Gin/Cider – Due to the type of our products (consumable). We cannot accept returns or exchanges on purchased beer unless damaged, faulty or you have received an incorrect item.
Merchandise – We have a 7-day exchange policy for all merchandise items. All items must be returned in original condition. You will be responsible for paying for your own shipping costs for returning your items unless damaged, faulty or you have received an incorrect item.
*No refunds or exchanges are accepted for change of mind on beer or merchandise
*No refunds are accepted on sale items or gift cards.
Damaged or Incorrect Goods
At times, things can go wrong, and errors can be made. Please inspect your order upon receiving it and contact us immediately if your item appears to be damaged or if you’ve received the wrong item. Please send us a photo or any damaged cause, so we can follow up via our internal processes. Once contacted Mount Brewing Co either arrange collection or safe disposal of items.
Refunds
We will notify you once an inspection is completed on any returned goods. We will let you know if a refund is approved or not. If approved, your order will be refunded. Please allow 10 working days for this to return to your account. If you have not received this after 20 works days from written confirmation. Please contact us at sales@mountbrewingco.com